What To Wear

DO NOT wear opened toed shoes! This show is located in an abandoned factory. There is potential that you will make contact with dirt, fencing, wood, steel, chains, barrels, etc. The Factory of Terror will not be held responsible for the cleaning, repair or replacement of customers wardrobe or accessories

Is an ATM available?

Yes. A $2 service fee applies per transaction.

Do I have to pay to park?

No, general parking is free. Reserved parking is available for a fee.

What is the recommended age to enter?

We recommend at least 12 yrs of age to enter. Ultimately, parents are responsible for making this decision.

Do you offer a children’s discount?

No. This is an intense show, please exercise judgement when allowing your children to attend.

What if I buy a ticket and am too afraid to enter?

We will be disappointed that you missed our awesome show, but refunds are not available.

Are the scary people allowed to touch me?

You may come in contact with an actor, but they will not grab or harm you.

How long is the wait to get into the Haunted House?

After you purchase your ticket, expect to wait anywhere from 15-90 minutes. If you want in faster, we offer a speed pass.

What is a SPEED pass?

A Speed pass is a separate line that takes you in front of the General Admission line and will allow you to enter almost immediately. We have 4 different areas that you will be in line. The speed pass will take you to the front of each one of the lines.

How long will it take to get through the Factory of Terror?

Keep in mind, we are the World’s Largest and Longest Haunted House. Your journey will take approximately one hour to complete. This does not include time spent waiting in que lines.

How many people in my group can go through at one time?

We recommend you enter in groups of 4. We will allow as many as you wish to enter together but we feel the experience can be hindered with large groups.

Where can I find coupons and discounts?

Coupons can be found on-line as well as when signing up as one of our Facebook friends. We also have other discounts available and those are listed on the Specials page.

Can I use more than one coupon?

No, one coupon/discount/special per ticket. Any coupon you desire to use must be printed and surrendered at the box office at time of purchase.

Are restroom facilities available?

Portable toilets are available.

Do you have snacks, drinks, or souvenirs?

Yes. Yes. And yes. Check out our concession stand. We do not sell alcohol.

Is the Factory of Terror wheelchair accessible?

Yes.

Does the Factory of Terror have security?

Yes, uniformed officers are on site at all times to keep everyone safe.

How do I work for the Factory of Terror?

Join the team! Apply for a job at The Factory of Terror here.

Are you open if it rains?

Yes, we are open rain or shine, hot or cold. Our waiting areas (que lines) are all indoors.

What will keep me from getting admitted?

Being intoxicated, acting disorderly toward staff and other customers, wearing masks or costumes, or carrying weapons.

Can I take photographs or video?

You can not take photos or video inside the haunted attractions. This is disruptive to actors and poses a risk of damage to your camera. However, feel free to do so while in any waiting areas, lines, or designated photo-op locations.

Can I use a flashlight?

We do not allow flashlights in the haunted house. However, if you are interested in a lights-on tour of the Factory of Terror, please contact us.

Do you have a "Lost and Found"?

We will gladly help you look for an item that you may have lost during your visit. Please email us with a description of the item, date and time you were here, name, and phone number.

Is there anything else you think I should know?

Actually, there is! We recommend you do not wear open toe shoes or high heels because of the variety of surfaces you will walk through.

Do you take credit or debit cards?

Yes, we accept Visa, MasterCard, American Express and Discover. A $2 service fee applies per transaction.

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